Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Production & Shipping
When can I expect my personalized item to be ready?
Personalized items are ready within 7-14 business days. However, please note that these time frames can vary depending on the complexity of the items.
Can I change my shipping address after placing an order?
Absolutely, please email us the correct address at info@spicegallerie.com
Can I pick up my order?
Of course! If you are located locally, you have the option to pick up your order. Please check your email for more information regarding pick-up locations and available pick-up times.
Can I return order?
Please note that all orders placed on our website are FINAL and non-refundable. See our Return Policy for more details.
Can I exchange my order?
Yes, all non-personalized items are exchangeable within 15 business days.
Tracking & Delivery
When will my order be shipped?
For non-personalized items, we aim to ship them out the next day. However, for personalized items, please allow 7-14 days for shipping, depending on the complexity of the item. Once your items are shipped, tracking number will be provided through email.
How can I track my order?
Yes, tracking numbers will be provided through email once your order is shipped.